Website Services — Terms of Service

These terms govern the website services described below. By purchasing any of the three services — including checking the acceptance box at checkout or paying an invoice — you ("you," "Client") agree to these terms. If you are purchasing for a business, you confirm you're authorized to bind that business.

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1The Three Services

A. Custom Website Build ("Own it," Service A) — a one-time project, at the price stated at checkout or on your invoice.

B. Managed Website Plan ("Keep it running," Service B) — a one-time setup fee plus a monthly subscription, at the prices stated at checkout or on your invoice.

C. Website and Lead System ("Put it to work," Service C) — a one-time build fee plus a monthly subscription, both stated at checkout or on your invoice. This is the Service B build and upkeep plus the lead-handling systems described in Section 3A, with ownership as described in Section 3A rather than Section 3.

Anything not listed as included in Sections 2–3A (redesigns, new features, e-commerce, extra revision rounds, and — except where Section 3A includes them — additional pages) is available as separate paid work, quoted before we do it.

2What's Included — Custom Website Build

• A custom website of five (5) pages: design, copywriting, mobile optimization, contact forms, Google Maps and review integration, and search engine (SEO) setup.
• One (1) revision round. A "round" is one consolidated list of changes, sent once, within seven (7) days of us presenting the completed draft. It is not an open conversation, and changes trickled in across several messages count as the round having started. Additional rounds are available as paid work.
• Note that the free homepage draft (Section 2A) is effectively a revision cycle of its own: you steer the direction before you have paid anything, and the round above is for the finished build.
• Launch support and a handover walkthrough: how your site is built, where it lives, what you control, and how to get changes made.
• Your domain is registered in your name, and at handover we place the site on hosting under your control. Upon our receipt of full payment, you own the site outright. From handover onward, hosting and domain renewal costs, if any, are yours: they are billed by those providers directly rather than by us, and we are not a party to those accounts. We will tell you before handover what those costs are expected to be.
• After launch, further work from us (beyond the included revision round) is available at our then-current hourly rate or by quote.

2AThe Free Homepage Draft

Before you pay anything, on any of the three services, we build your actual homepage and give you a private link to it. If you don't want it, you don't pay, you owe us nothing, and there is nothing to cancel. This is unconditional and is not limited by which service you choose.

3What's Included — Managed Website Plan

• The same custom website build described in Section 2 (including one revision round before launch), plus ongoing service for as long as your subscription is active:
• Hosting, security, upkeep, uptime monitoring, and your domain renewal — all included in your monthly fee for as long as the plan is active; you never deal with the platform or the registrar. Your domain stays registered in your name throughout (Section 7).
• Up to two (2) content updates per calendar month. A "content update" means changing text, images, prices, hours, or similar content on existing pages — the kind of request that takes us up to about 30 minutes. Unused updates do not roll over.
• The test, so neither of us has to argue about it: changing words or images on a page that already exists is an update. Changing what the page is — a new page, a new section, a new feature, an integration — is new work, and we quote it before we do it.
• How to ask. Send update requests by text or email. If you ask on a phone call, we will confirm it back to you in writing; if we didn't confirm it, treat it as not requested. This protects both of us and there is no ticket system to log into.
• Turnaround: we complete content updates within two (2) business days of your request.
• Your domain is registered in your name and always remains yours (Section 7).
• While your subscription is active, the website design and build remain our property, licensed to you for your business use. You can make it yours permanently through the buyout in Section 8.

3AWhat's Included — Website and Lead System

• Everything in Section 3, plus the following, for as long as your subscription is active:
• Lead routing. Inquiries from your website are delivered to you as soon as they are submitted, by the channels agreed at setup.
• Unanswered-lead alerts. If an inquiry has not been marked as handled within the window agreed at setup, we notify you again.
• A weekly summary of inquiries received, where they came from, and which are still open.
• Google Business Profile upkeep and review-request messages sent after completed jobs, where you provide the customer details and consent to contact them.
• Additional pages, locations, or a booking or ordering integration with a system you already use, to the scope quoted before work begins.
• Build scope above five pages is quoted before work begins. The starting price shown on our website reflects a defined scope; we will tell you the price for yours on the call, before you have spent anything.
• Two (2) revision rounds before launch rather than one, because the build is larger. A "round" means the same thing it does in Section 2.
• Ownership works differently here than on the Managed Plan. You pay the full build fee up front, so upon our receipt of it you own the site outright, the same as on the Custom Website Build. The subscription pays for the lead systems, not for the website. This replaces the ownership and licensing terms in Section 3 for this service.

What this service is not: we do not guarantee a number of leads, a response rate, or revenue. These systems deliver and track inquiries; converting them is your work, not ours. Third-party messaging, calendar and profile platforms are outside our control (Section 9).

4Your Responsibilities

• Provide the materials we need — logo, photos, business details, licenses, service lists, prices — and timely feedback when we ask for it.
• You confirm that everything you give us to publish (text, images, logos, reviews) is accurate and that you own it or have the right to use it. We are not responsible for claims arising from content you supply.
• Keep your contact and billing information current.

Stalled projects: if we can't reach you for thirty (30) days during a build despite reasonable attempts, we may close the project. Fees already paid are not refunded, because the work has been performed. Reopening a closed project may require a restart fee stated at the time, not to exceed 25% of the original build fee, quoted before we resume.

5Imagery

Your site launches with the best available imagery: your real photos when provided, your existing business/social media photos, or professional stock imagery as a fallback. One photo-swap round is included after launch — when your real photos are ready, we'll swap them in at no charge. We never present AI-generated images as real photos of your business, team, or work.

6Payment

• Build and setup fees are due before the paid work begins. On every service, the free homepage draft described in Section 2A comes first and costs you nothing; fees fall due only once you have seen it and told us to go ahead. On Service C the lead-system work begins after the build fee is paid. Subscription fees bill monthly in advance, automatically, to your payment method on file.
• If a subscription payment fails and remains unpaid ten (10) days after we notify you, we may suspend the site until the balance is paid. Suspension does not pause your obligation for fees accrued.
• Fees for completed or in-progress work are non-refundable except where these terms or the law say otherwise.
• Fees for new purchases may change over time; the prices in effect when you purchased apply to your purchase.

7Ownership

• Your domain name is always yours, under all three services. We will register it in your name (or help you connect one you already own) and will never hold it, condition its release, or charge you to take it elsewhere.
• Custom Website Build: upon full payment you own the site — its design, copy, and content — except for third-party elements (platform software, licensed stock imagery, fonts) which remain under their own licenses.
• Managed Website Plan ("Keep it running"): you own your domain and all content you supplied; the site design and build remain ours while the subscription is active, and transfer to you if you complete the buyout in Section 8.
• Website and Lead System ("Put it to work"): you paid the build fee in full up front, so you own the site on the same terms as the Custom Website Build. There is no buyout on this service. Cancelling ends the lead systems, not your ownership of the website.
• Portfolio: we may display work we built for you (screenshots, links, business name) in our portfolio and marketing. If you'd rather we didn't, tell us in writing and we'll remove it. This does not apply to a free homepage draft you turned down: if you decide not to go ahead, we delete the draft and never show it anywhere.

8Cancelling a Monthly Plan

This section applies to both monthly plans — Keep it running (Service B) and Put it to work (Service C).

Cancelling. You can cancel any month. Tell us in writing — a text or an email is fine — thirty (30) days before you want it to end. There is no cancellation fee. You pay your normal monthly fee through those last thirty days, and that's it.

What happens to the website depends on which plan you're on.

On Keep it running

You paid a setup fee to start, and you've been paying monthly since. The setup fee went toward building the site. The monthly fee paid for hosting, updates, and keeping an eye on it. So when you leave, you pick one:

• Walk. Keep your domain and go. The site comes down. You owe nothing further.
• Buy it. Pay the buyout and the site is yours for good. We move the whole thing into your own account exactly as it stands, and hosting becomes yours instead of a monthly fee to us. From that point you own it outright, the same as if you'd bought it outright on day one.

You can buy the site out at any point, not only when you leave. Tell us and we will invoice the buyout; your monthly plan then ends without a further notice period, or carries on if you want to keep the service.

Your buyout price is the one-time build price for your site, minus the setup fee you already paid. It is set the day you sign, it is written on your order form, and it does not change. If our prices go up later, yours does not.

Your setup fee counts toward the build, so the site costs you the same whether you buy it outright at the start or buy it out later. The monthly fee is for the service — hosting, updates and monitoring — and is separate from the price of the site.

If you have not told us which you want by the end of the notice period, we will ask before we do anything. If we still do not hear back, we will take the site down, but we will keep a copy for thirty (30) days in case you change your mind.

On Put it to work

You paid the full build fee up front, so there is nothing to buy out. Cancelling ends the lead routing, the unanswered-lead alerts, the weekly summaries, and the Google Business Profile upkeep.

The website is yours, at no extra charge. We move it into your account and hosting becomes yours. Before we switch the systems off, we will export whatever they hold about your leads and send it to you.

If we cancel

We can end a monthly plan too, with thirty (30) days' written notice. If we are the ones ending it, there is no buyout to pay — we hand you the site for free, or take it down, whichever you would rather.

9No Guarantees; Third-Party Platforms

We build sites designed to perform, but we do not and cannot guarantee search engine rankings, traffic volumes, leads, or revenue. Your site runs on third-party platforms (such as the hosting platform, domain registrars, and Google's services) whose availability, features, pricing, and policies are outside our control; we are not liable for their outages, changes, or actions.

10Communications

By providing your phone number, you agree that we may text and call you about your project and service (this is how we work — most updates happen by text). Message and data rates may apply; reply STOP to opt out of texts at any time. Opting out may slow down service requests that depend on reaching you.

11Disclaimer and Limits on Liability

To the fullest extent permitted by law: our services are provided "as is"; we disclaim implied warranties (including merchantability and fitness for a particular purpose); we are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits or lost data; and our total liability for any claim arising out of these services is capped at the amounts you paid us in the twelve (12) months before the claim arose. Nothing in these terms limits liability that cannot be limited under law.

12Indemnification

You agree to defend and hold us harmless from third-party claims arising out of content or materials you supplied for the site, your products or services, or your violation of law or these terms.

13Disputes and Governing Law

These terms are governed by California law. Before either of us files anything, we agree to try to resolve the issue informally first — a direct conversation solves most problems. If that fails, disputes will be resolved in the state courts of San Diego County, California (or small claims court, which either of us may use).

14Changes to These Terms

We may update these terms from time to time. For subscribers, material changes take effect thirty (30) days after we notify you; continuing your subscription after that is acceptance. The version you accepted governs any one-time purchase.

15General

If part of these terms is found unenforceable, the rest still stands. These terms (plus your checkout receipt/invoice describing what you bought) are the entire agreement for the services, and replace any prior discussions. You may not assign this agreement without our consent; we may assign it in connection with a sale of our business, and your protections travel with it. Our failure to enforce a term once is not a waiver of it.

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By Faith LLC · San Diego, California · [email protected] · (619) 943-6120